Refund policy

Products must be returned in their original packaging, with their label and any accessories, in perfect resaleable condition. They must therefore not have been worn, washed, damaged, or used in the case of a bedding item.

Return procedure (European Union & United Kingdom):

To download your return label and receive your label (free of charge), simply log in to your account and go to the "Returns" section, or by clicking on "request a return" at the bottom of any page on the website.

Or simply click here.

All that remains is to select the order and the items concerned; you will then receive a return label by email. Please do not hesitate to give us as many details as possible about the reasons for this return — your feedback helps us to improve.

Once your label has been printed and affixed to your parcel (this label will be sent to you by e-mail), all you need to do is drop your parcel off at the nearest relay point (Access Point).

Find the nearest UPS relay point: click here

It is essential that the retailer scans the return label on your parcel upon drop-off and in your presence; you will not receive a paper receipt. Any claim following loss or damage to a parcel cannot be taken into account if this condition is not met.

Return costs are free of charge

International return procedure (outside the European Union & United Kingdom):

Return costs not covered by Pyrenex. We do not cover the transport costs of your return outside the European Union and the United Kingdom. If any costs are incurred by Pyrenex in connection with your return, they will be deducted from your refund.

Go to the "Returns" section of your account or by clicking here. Enter the order and the items concerned, then confirm your return request.

You can then return your parcel to the following address:

Pyrenex Warehouse, e-Shop Returns,

267 route du Caloy,

40090, Saint-Perdon, France

• Return costs not covered by Pyrenex. We do not cover the transport or customs costs of your return outside the European Union and the United Kingdom. If any costs are incurred by Pyrenex in connection with your return, they will be deducted from your refund.
• In this case, Pyrenex cannot be held responsible for any loss or damage to the parcel.
• Products must be returned in their original packaging, with their label and any accessories, in perfect resaleable condition. They must therefore not have been worn, washed, damaged, or used in the case of a bedding item.

How do I make an exchange?

The exchange procedure is similar to the return request procedure. Go to the "Returns" section. Select the order and the items concerned, then confirm your exchange request.

This is only possible if the desired item is in stock. As soon as your return is received and validated, your new product will be dispatched to you.

When will I be refunded?

If the conditions mentioned above are met, you will be refunded the VAT-inclusive amount of the returned items. Your refund will be processed within a maximum of fourteen (14) days from receipt of the items. You will be refunded via a credit to the bank account used for your payment.